1. Introduction

This Shipping Policy explains how orders from Totsi Cycling are shipped, estimated delivery times, shipping costs, and tracking information. Please read carefully before placing an order.

 

2. Shipping Carriers

We ship all orders via Canada Post or UPS, depending on the shipping method you select at checkout.

 

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

• Delivery address

• Package weight

• Package size

4. Shipping Locations

We ship to the countries listed in the live shipping rate calculator at checkout.
If your country does not appear as an option, we currently do not ship there.

 

5. Processing Time

All orders are handmade and typically ship within 3–5 business days.
Processing may take longer during peak seasons or for made-to-order items.

 

6. Estimated Delivery Time

Delivery times vary depending on the destination.
Estimated delivery dates are displayed at checkout for shipping methods that support this feature, using live carrier rates.

 

7. Order Tracking

Tracking is available only for shipping methods that include tracking.
If tracking is included, you will receive a confirmation email with the tracking number once the order has shipped.

 

8. Questions About Shipping

If you have any questions about shipping, please contact us at:
Email: info@totsicycling.com