Privacy Policy
Effective Date: 2025-05-01
Totsicycling is committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
We collect personal information when you:
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Make a purchase through our store
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Contact us directly
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Browse our website
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Interact with our store or content on Pinterest, Facebook, or Instagram
Information we may collect includes:
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment information (processed securely through Stripe or PayPal)
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Provide customer support
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Communicate with you about your order
3. Legal Basis for Processing & Your Rights
We process your personal information under the following legal bases:
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To fulfill a contract – such as when you place an order through our store.
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For our legitimate interests – such as maintaining website security and ensuring a smooth shopping experience.
If you are located in the European Economic Area (EEA), you have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your information
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Restrict or object to certain processing
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Request a copy of your data (data portability)
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Withdraw your consent at any time (if consent was previously given)
To exercise any of these rights, contact us at: info@totsicycling.com
4. Sharing Your Information
We share your personal data only when necessary for order fulfillment and website functionality:
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Shipping carriers – We share your contact and delivery details with Canada Post and UPS. We use Shippo, a third-party platform, to generate live shipping rates and transmit your information to the carriers.
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Analytics tools – We use Site Kit by Google, which integrates with Google Analytics and Google Search Console to monitor site performance and visitor behavior. This data is processed under Google’s Privacy Policy.
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Third-party platforms – We promote our products through services like Facebook, Instagram, and Pinterest. If you discover our store via these platforms, your interactions are governed by their respective privacy policies.