Privacy Policy
Effective Date: 2025-12-01
Totsi Cycling (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
We collect personal information when you:
Place an order through our online store
Contact us via email or contact forms
Browse or interact with our website
Interact with our content or ads on platforms such as Pinterest, Facebook, or Instagram
Types of information collected may include:
Name
Email address
Shipping and billing address
Phone number
Order details
Payment information (processed securely by third-party providers; we do not store card details)
Device and browser information (basic technical data)
2. How We Use Your Information
We use your personal information to:
Process and fulfill orders
Arrange shipping and delivery
Provide customer service and respond to inquiries
Communicate with you regarding your order or account
Maintain website security and prevent fraud
Improve website functionality and performance
We do not use your personal data for unsolicited marketing and do not sell or rent personal information.
3. Legal Basis for Processing & Your Rights
We process personal data under the following legal bases:
Contractual necessity – to complete purchases and deliver products
Legitimate interests – such as site security, fraud prevention, and service improvement
Legal obligations – accounting and compliance requirements
Your rights
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent where applicable
If you are located in the EEA, UK, or similar jurisdictions, these rights apply under GDPR.
To exercise your rights, contact us at:
info@totsicycling.com
4. Sharing Your Information
We share personal data only when necessary to operate our store:
Service providers
Payment processing: Stripe and PayPal (secure, PCI-compliant)
Shipping & logistics: Canada Post and UPS
Shipping rates & label generation: Shippo
Analytics & site performance
Google Site Kit, including Google Analytics and Google Search Console, to understand website traffic and performance
Data is processed according to Google’s Privacy Policy
Social media platforms
If you interact with our store via Pinterest, Facebook, Instagram, or TikTok, those platforms may collect data under their own privacy policies.
We do not sell personal data and do not share it with third-party advertising networks.
5. Cookies and Tracking Technologies
We use essential cookies required for:
Website functionality
Shopping cart and checkout
Security and fraud prevention
We do not currently use marketing pixels or behavioral advertising cookies.
If this changes, we will update this policy and request consent where legally required.
6. Data Retention & Security
Personal data is retained only as long as necessary to fulfill orders, provide support, and meet legal obligations
We implement reasonable administrative and technical safeguards to protect your information
No system is 100% secure, but we take data protection seriously
7. Third-Party Links
Our website may contain links to third-party platforms or services. We are not responsible for their privacy practices and encourage you to review their policies separately.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised Effective Date.
9. Contact Information
If you have questions about this Privacy Policy or your personal data, contact us at:
Email: info@totsicycling.com
Website: totsicycling.com